Digital Product
& Refund Policy

LAST UPDATED · AUGUST 3, 2026

This policy applies to downloadable PDFs, guides, planners, journals, workbooks, courses and other digital products sold by Missia Enterprise under the Sculpted Muse brand. It forms part of the Terms & Conditions.

1. Digital delivery

Digital products are delivered electronically after successful payment through a download link, access page, customer account or email. Delivery is normally prompt, but security checks, payment review, technical issues or an incorrect email address may cause delay.

If access does not arrive, check your spam folder and the email address used at checkout, then contact contact@sculpted-muse.com.

2. Before purchasing

Please review the product description, format, scope, language, device or software requirements and intended use before ordering. Unless a product page says otherwise, PDF products require a device and application capable of opening standard PDF files. Printing costs and third-party software are not included.

3. General refund position

Because digital products can be accessed, copied or downloaded immediately, purchases are generally final once access or downloading begins. This does not exclude refunds, repair, replacement, price reduction, withdrawal rights or other remedies required by mandatory consumer law.

4. EU, EEA and UK withdrawal rights

Where you have a statutory cooling-off right for a distance purchase, you may normally withdraw within the applicable period before digital performance begins. If you request immediate access and expressly acknowledge that your withdrawal right will be lost once downloading, streaming or other access begins, the right may end at that point as permitted by applicable law. The order confirmation should record this consent and acknowledgement.

If the required consent or acknowledgement was not properly obtained, or digital performance has not begun, your statutory withdrawal rights remain unaffected.

5. When we may issue a refund or replacement

• You were charged more than once for the same order.
• You received the wrong product because of our error.
• The supplied file is materially corrupted, incomplete or technically unusable and we cannot provide a working replacement within a reasonable time.
• You cannot access the purchased product after following reasonable troubleshooting steps and allowing us an opportunity to restore access.
• The product materially differs from its description.
• A refund or another remedy is required by applicable law.

6. Requests that are generally not refundable

• Change of mind after access or downloading has begun, where the withdrawal right was lawfully waived.
• Failure to use, complete, print or implement the product.
• Dissatisfaction based only on personal taste where the product matches its description.
• Failure to achieve a particular personal, wellness, fitness, beauty, financial or lifestyle result.
• Device or software incompatibility where material requirements were disclosed before purchase.
• Purchases made in violation of the personal-use licence, including sharing, redistribution or resale.

7. How to request support or a refund

Email contact@sculpted-muse.com as soon as reasonably possible and preferably within 14 days of purchase. Include:

• Your full name and purchase email address.
• The order number and product name.
• A clear description of the issue.
• Relevant screenshots or error messages, without sending sensitive payment-card information.

We may first provide a replacement file, a fresh access link or reasonable technical assistance. Approved refunds are returned to the original payment method where possible. Processing times depend on the payment provider and financial institution.

8. Duplicate and unauthorised charges

Contact us promptly if you believe a charge is duplicated or unauthorised. We may request reasonable information to verify the transaction. Contacting us first may allow the matter to be resolved more quickly, but nothing in this policy prevents you from using rights available through your payment provider or applicable law.

9. Statutory rights

This policy does not limit rights relating to defective, non-conforming or misdescribed digital content, nor any other consumer right that cannot lawfully be waived or restricted.

10. Contact

Missia Enterprise
Swiss sole proprietorship
UID: CHE-496.300.741 — reactivation pending
Email: contact@sculpted-muse.com